Fact Checked
With its bright orange logo, it’s pretty hard to miss this retailer. Lumo Energy is owned by Snowy Hydro, along with Red Energy. Together they have more than a million electricity customers across the south and east coast of Australia.
In this review, Canstar Blue takes a close look at Lumo Energy. We walk you through the energy plans, rewards and incentives Lumo Energy currently offers, and provide a guide as to how much you can expect to pay. Does it stack up well on price and features? Let’s find out.
Below are the estimated annual costs for Lumo Energy plans in Victoria and South Australia. Keep reading to see more details about these products.
Here are the Lumo Energy plans on our database for Victoria. These costs are based on the Citipower energy network in Melbourne but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the Lumo Energy plans on our database for South Australia. These costs are based on the SA Power network in Adelaide but prices may vary depending on your circumstances. This comparison assumes general energy usage of 4000kWh/year for a residential customer on a single rate tariff. Please use our comparison tool for a specific comparison in your area. Our database may not cover all deals in your area. As always, check all details of any plan directly with the retailer before making a purchase decision.
Here are the services Lumo Energy offers in each state it is available in. We summarise what you can expect to find from Lumo Energy across each state and territory.
Lumo Energy has a range of variable rate plans with no discounts at all. Customers who sign up to selected Lumo plans will also receive access to Lumo Rewards – Lumo’s exclusive customer shopping program which brings rewards at various entertainment and retail outlets. Read on for all the details, including latest prices.
In addition to electricity, Lumo Energy also retails natural gas in Victoria and South Australia , with its gas deals closely mirroring its electricity plans. Available products are:
Here is the information about Lumo Energy should you need to pay a bill or get in touch with the retailer to make an account query.
Please find Lumo Energy’s contact information below:
Customers can pay their bills however they like. Lumo jokes they can even pay in gold bullions if they really wanted to. Its payment options include:
Customers can manage how they are billed through MyAccount. It can also be used to apply for hardship and financial difficulty concessions.
Like most retailers, Lumo Energy has a MyAccount platform that lets customers manage everything related to their energy account in the one place. Accessed online, MyAccount lets customers:
Lumo Energy’s MyAccount even lets you export your energy usage data. Victorians can then upload this data to the My Power Planner tool on the Victorian Government’s Switch On website.
Electricity customers in South Australia gave Lumo Energy 5 out of 5 stars for overall satisfaction in our 2023 customer ratings report.
Lumo Energy is a serious challenger in the market and seems a perfectly viable choice of electricity retailer. Its rates are generally competitive, often making it one of the cheapest companies out there. In addition, Lumo Energy has a great rewards program, its plans don’t lock you in with exit fees, and its MyAccount app takes out all the complication of managing your account. But with variable rates, its prices could be changes at any time.
Perhaps Lumo Energy’s most obvious short-coming is that its solar deals are not as strong as some competitors. Lumo’s feed-in tariff rates are fairly average and it doesn’t offer installation for customers interested in getting on board with solar power. All in all, it’s a good idea to keep your options open and compare offers from a wide range of retailers.
Lumo Energy is a retail subsidiary of Snowy Hydro – an Australian energy generation and retailing company which also maintains the snowy mountains hydroelectricity scheme. Snowy Hydro also owns Red Energy.
For customers in Victoria and South Australia, Lumo Energy provides a competitive range of electricity and gas plans. It may also be a convenient option for the ‘set and forget’ type customer as Lumo Energy is a dual fuel provider , meaning households will receive bills for each power source from the one company.
Yes, Lumo Energy offers customers with solar a modest feed-in tariff (FiT), however there are usually higher FiTs to be found elsewhere. That being said, solar customers should review their electricity consumption needs as a higher feed-in tariff doesn’t always guarantee greater savings. It’s worth checking the base rates as well as the solar FiT to see if you’re getting a good deal.
*NSW, QLD and SA: Price is GST inclusive and is: The estimated lowest possible price a representative customer would be charged in a year for this plan, assuming all conditions of discounts offered (if any) have been met, based on the AER’s model annual usage in the distribution region as stated at the top of each table.
~ VIC: Price is GST inclusive and is: The estimated lowest possible price a customer would be charged in a year for this plan, using the Victorian Government’s annual reference consumption for domestic customers in your distribution region as stated at the top of each table and assuming all conditions of discounts offered (if any) have been met.
ACT: Price is GST inclusive and is: The estimated lowest possible price a representative customer would be charged in a year for this plan, using the Independent Competition and Regulatory Commission (ICRC) annual reference consumption for domestic customers in your distribution region as stated at the top of each table and assuming all conditions of discounts offered (if any) have been met.
TAS: The price shown is inclusive of GST and is the estimated lowest possible price a representative customer would be charged in a year for this plan, assuming all conditions of discounts offered, if any, have been met. The general usage for products displayed in the table for Tasmanian postcodes is based on the median electricity usage of customers in Tasmania. The median usages are: 2,947 kWh/year for a Single Rate tariff, and 7,428 kWh/year for a Single Rate + Controlled Load tariff. These usage assumptions are based on the latest Typical Electricity Customers in Tasmania report released by the Office of the Tasmanian Economic Regulator. If the amount of electricity you actually use differs greatly from this estimate, your bill could be significantly larger or smaller than the charges listed for each plan.
Some plans may require you to meet certain conditions before a discount may become available to you. Check the energy provider’s plan information for details of all possible discounts that may apply and any conditions that need to be met to be eligible for these discounts. Some plans may have a minimum term longer than one year. In that case the total cost over the term will be much higher than the price (which is only for one year). Consider the provider’s detailed product and pricing information before making a decision to take out a new plan or switch electricity providers.
^What is the Reference Price?
The reference price is set by the Australian Energy Regulator (AER) for a financial year in relation to electricity supply to residential customers in the distribution region and is based on an assumed annual usage amount. Any difference between the reference price and the unconditional price of a plan is expressed as a percentage more or less than the reference price. The terms of any conditional discounts are shown, along with any further difference between the reference price and the discount applied if a condition is met, expressed as a percentage more or less than the reference price.
> What is the VDO?
The Victorian Default Offer (VDO) includes a daily supply charge and usage charges (per kilowatt hour). Differences in tariffs across distribution regions reflect the unique costs of providing electricity services in each area. The difference between the VDO and the unconditional price of a plan, based on the Victorian Government’s annual reference consumption for domestic customers in the distribution region, is expressed as a percentage more or less than the VDO. The terms of any conditional discounts are shown, along with any further difference between the VDO and the discount applied if a condition is met, expressed as a percentage more or less than the VDO.
Solar Products:
Annual cost estimates exclude solar payments. Feed-in tariffs shown are single rate only. Solar products may only be available to solar customers and some products may only be available to customers who purchase solar PV or other products through the retailer.
Referral Partners
†By clicking on a brand, 'go to site', 'shop online', 'get quotes now', or 'see offer' button, you will leave Canstar Blue and be taken to our referral partner to compare. Canstar Blue may be paid for this referral. You agree that Canstar Blue’s terms and conditions apply to this referral. Please note that references to an 'offer' do not mean that you will automatically be accepted or eligible for a product, eligibility requirements may apply.
Canstar Blue may earn a fee for referrals from its website tables, and from sponsorship of certain products. Fees payable by product providers for referrals and sponsorship may vary between providers, website position, and revenue model. Sponsorship fees may be higher than referral fees. Sponsored products are clearly disclosed as such on website pages. They may appear in a number of areas of the website such as in comparison tables, on hub pages and in articles. Sponsored products may be displayed in a fixed position in a table, regardless of the product's rating, price or other attributes. The table position of a Sponsored product does not indicate any ranking or rating by Canstar. The table position of a Sponsored product does not change when a consumer changes the sort order of the table. For more information please see How Are We Funded.
